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OUR POLICIES
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Furniture
One of the primary objectives at The Workshops of David T. Smith is to have our furniture reflect the look and feel of original antique pieces found in museums and private collections.
For example, a close look within a museum of American furniture would show that each piece has its own personality. The selection of the wood and craftsmanship of the piece would have been determined on the day that it was made. The surface of the piece would have been determined by how well the piece had been taken care of over the years. Some pieces may have stayed in the same family and house for 200 years, while others may have been painted several times and received hard use in a tavern or store.
Because these antique pieces are constructed of solid wood and have experienced the changing seasons, it is likely that you will see shrinkage and expansion in these museum pieces. Sometimes you might even see small cracks and splits in the sides and panels of chests, or in the tops of tables. Since we strive to have our pieces reflect the feeling of actual antiques, our customers must understand that our furniture could have the same tendency to warp, contract, expand, or split. These similarities between antiques and our furniture may not be desired but should be expected and tolerated. Our furniture is made out of a material that was once alive, and it will always have some seasonal movement. Normal problems such as these should not be repaired as they reflect the nature of such an authentically made reproduction.
However, if you purchase a piece from The Workshops of David T. Smith and it experiences extreme wood movement, some repair may be necessary to eliminate aesthetic problems. We will complete this reasonable repair for extreme wood movements at no charge, and as quickly as possible, providing the customer delivers or pays transportation costs to and from The Workshops in Morrow, Ohio . Exceptions are pieces that have been abused, or pieces that have been altered or refinished. We will choose the way in which an item is repaired, and we reserve the right to replace the piece at our discretion. We will be happy to discuss the piece that needs repair. Simply visit our Contact Us (link) page, or call (513-932-2472) and ask for our Sales Department for assistance.
Furniture made by The Workshops of David T. Smith that needs repair work or refinishing from abnormal use or abuse, can be repaired/refinished at our standard shop time and material rate.
DIMENSIONS / COLORS / STAINS / HARDWARE / PHOTO REPRESENTATIONS
We provide overall dimensions with each piece shown on our website. These dimensions are to assist with placing the furniture piece within your home. Because our pieces are hand-made, these published dimensions may vary slightly with the constructed piece. If you need additional measurements, please contact our Sales Department for assistance.
We offer several finishes on our furniture pieces. The finish and color samples shown on the website are used to show approximate color and level of age. Because of the variation of color in printing, and the varying qualities of computer monitors, you should be aware that there may be some color variations on the actual finished piece.
Due to the differences in natural wood grain and hand glazing on painted and stained finishes, you should also expect variances from any of our small actual wood finish samples to the finished product. An “exact” match is not possible, nor desired.
Pottery
Turtlecreek Pottery is handmade and individually decorated, so there will be variations in size and color. Due to the lead glaze, all of our pottery is intended for decorative use only; not for food.
All Products
Some of the photos in the Place an Order section of our website feature options that are available for an additional fee. These options are listed and priced. All items in the Buy From Stock section are priced as shown.
Shipping
All shipping is charged at time of purchase. Shipping on pottery is 5% of your retail total. Shipping on all other items is determined on a by item basis and is listed in the “Notes” section on the item. We use several different shipping methods and will ship by the best method for all purchases. You may receive your items via different shippers and/or multiple shipments. Pottery and small items usually ship UPS or Fed Ex. Medium size items will be crated and shipped via common carrier. These items are delivered to your door. Large items will be shipped via blanket wrap service which will provide a two man, first floor delivery. It is rare that we encounter shipping or delivery damage; however, occasionally it can happen. Please check over your shipment immediately upon delivery. If the driver leaves, they consider your shipment has been accepted. If you would find damage after delivery driver has left, please contact the shipping company, and then The Workshops of David T. Smith.
Pickups
You do have the option to pick up your items during our regular business hours, Tuesday – Saturday, from 10:00 a.m. – 5:00 p.m. So that we may have your item staged for pickup, we ask that you notify us at least two days prior to your pickup. Online purchases can be held in our warehouse for two weeks at no charge. Please remember that Ohio sales tax applies to all pickups.
Local Delivery by The Workshops
The Workshops will make local deliveries within a 100 mile radius of our location in Morrow, Ohio . The charge will be due prior to delivery, and is determined by location of delivery, the size of the order, and the number of people required to make the delivery. Deliveries are scheduled during our regular business hours, unless otherwise arranged, which may require an additional charge. We are not a delivery company. We will only make a first floor delivery and will require a waiver be signed before carrying into the home. We are unable to move your existing furniture or move/hook up any existing electrical devices.
Returns
As always, we hope that you are 100% satisfied with your purchase. In unlikely event that you are not, we offer differing policies depending on your method of purchase. All returns must be pre-approved by the sales department at The Workshops of David T. Smith. Please remember, as we strive to produce an authentic antique appearance reproduction, all items will have logical age and distress.
Items bought from on-line stock – We provide a 30 day, 100% purchase price return policy on any item purchased from on-line stock. You are responsible for the safe packaging and return of the item to The Workshops of David T. Smith. Original shipping will not be refunded unless there was a defect in the product.
Items purchased via work order – We provide a 30 day return policy on items purchased via work order. If there is a defect with the item, we will either replace the item, or refund 100% of the total sale. If there is no defect, and the item was built as per the work order, shipping charges will not be refunded and a restocking charge of 20% may apply.
Custom designed items / projects– As these items have been entirely custom made to the customers' specifications, these items are not subject to return. If you have an issue with a custom piece, please visit our Warranty (link) page, or our Contact Us (link) page to discuss your concerns with our sales department.
Showroom Sales – We provide a 30 day, 100% purchase price return on items returned with original receipt provided the item is returned in the same condition as when sold.
SALE BARN – SALE BARN items purchased during our on-site shows are All Sales Final.
Work Orders
After completion of a work order with our sales department, you will be mailed a canary yellow “Acknowledgment of Order”. This is your copy of the item as it is ordered. Please check over the acknowledgment carefully! Notify us immediately if any information or details of the order are incorrect. If we do not hear from you after mailing of acknowledgment, we must assume that all details are correct and will proceed with the order. If you do communicate an error or change, please expect a new revised acknowledgment of order. Custom work orders will require your signature on a drawing of the item with measurements/specifications. These also require your close inspection! After sign off, we again assume all details are correct. Any changes made to orders after production has begun by The Workshops may incur an additional charge. All work orders require a 50% deposit before it will be entered into our production schedule. Please note that the “estimated completion date” of the work order is an estimate and will vary by product and our current production schedule. Any changes or missing details could extend your completion date. Estimated completion dates do not reflect delivery and/or shipping time. Your balance due on order and any shipping/crating/delivery will be due prior to shipment.
If you have any additional questions, please visit our Register page, or Contact Us page to request additional information.
Thank you!
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