One of the primary objectives at The Workshops of David T. Smith is to have our furniture reflect the look and feel of original antique pieces found in museums and private collections.

For example, a close look within a museum of American furniture would show that each piece has its own personality. The selection of the wood and craftsmanship of the piece would have been determined on the day that it was made. The surface of the piece would have been determined by how well the piece had been taken care of over the years. Some pieces may have stayed in the same family and house for 200 years, while others may have been painted several times and received hard use in a tavern or store.

Because these antique pieces are constructed of solid wood and have experienced the changing seasons, it is likely that you will see shrinkage and expansion in these museum pieces. Sometimes you might even see small cracks and splits in the sides and panels of chests, or in the tops of tables. Since we strive to have our pieces reflect the feeling of actual antiques, our customers must understand that our furniture could have the same tendency to warp, contract, expand, or split. These similarities between antiques and our furniture may not be desired but should be expected and tolerated. Our furniture is made out of a material that was once alive, and it will always have some seasonal movement. Normal problems such as these should not be repaired as they reflect the nature of such an authentically made reproduction.

However, if you purchase a piece from The Workshops of David T. Smith and it experiences extreme wood movement, some repair may be necessary to eliminate aesthetic problems. We will complete this reasonable repair for extreme wood movements at no charge, and as quickly as possible, provided the customer is the original purchaser and delivers or pays transportation costs to and from The Workshops in Morrow, Ohio. Exceptions are pieces that have been abused, exposed to water or extreme heat, pieces that have been altered or refinished, or items that have been resold or re-homed. We will choose the way in which an item is repaired, and we reserve the right to replace the piece at our discretion. We will be happy to discuss the piece that needs repair. Simply visit our Contact Us page, or call (513-932-2472) and ask for our Sales Department for assistance.

Furniture made by The Workshops of David T. Smith that needs repair work or refinishing from abnormal use or abuse, can be repaired/refinished at our standard shop time and material rate.

We provide overall dimensions with each piece shown on our website. These dimensions are to assist with placing the furniture piece within your home. Because our pieces are hand-made, these published dimensions may vary slightly with newly constructed pieces. If you need additional measurements, please contact our Sales Department for assistance.

We offer several finishes on our furniture pieces. The finish and color samples shown on the website are used to show approximate color and level of age. Because of the variation of color in printing, and the varying qualities of computer monitors, you should be aware that there may be some color variations on the actual finished piece.

Due to the differences in natural wood grain and hand glazing on painted and stained finishes, you should also expect variances from any of our small actual wood finish samples to the finished product. An "exact" match is not possible, nor desired.

Turtlecreek Pottery is handmade and individually decorated, so there will be variations in size and color. Due to the lead glaze, all of our pottery is intended for decorative use only; not for food. As we strive to produce an authentic antique appearance reproduction, all pottery items will have logical age and a distressed finish. Expect wear and imperfections.

Some of the photos in the Made to Order and Order by Phone sections of our website feature options that are available for an additional fee. These options are listed and priced. All items in the Buy From Stock section are priced as shown.

Due to the ever changing landscape of shipping, we try to offer options for our customers and work hard to obtain the best possible rates.

When purchasing pottery, accessories, and other small items through our online store, you have multiple choices on shipping and/or pickup:

1) UPS and USPS estimated shipping. UPS - your order will ship UPS and you are charged the rate that the UPS Live Calculator estimates your shipping cost. This can vary greatly based on the items purchased and your location. The rate they estimate is charged with your purchase and is final. We do not do charge backs for their undercharges or credit for overcharges. You can usually easily estimate at least $20 per box and, again, that can increase substantially based on box size and your location. USPS - currently available only for small orders (order size calculated at checkout).

2) Pick up is always an option at our Morrow, OH location. We require at least 24 hours notice before you arrive so we may prepare your order for pickup.

All larger furniture items may be shipped via Blanket Wrap or Crated Freight service. The charge for this service can vary greatly due to shipping method chosen, size and quantity of item(s), your location, and other special circumstances. If you are purchasing furniture online and select Shipping, you WILL NOT be charged shipping during checkout. You will be contacted by our staff to discuss shipping methods and charges will be calculated and due prior to shipment. We compare pricing with multiple shippers and exact cost is passed on to the customer. If crating is required, there will be crating charges incurred and added to your shipping invoice. Rest assured that we work hard to provide you the most reasonable rates possible. We regularly quote with UPS, UPS Freight, Fedex, Greyhound, and multiple blanket wrap shippers. Blanket wrap shipping may seem high for a single item, but it eliminates the need for crating and the associated costs. This is an excellent option when you are purchasing multiple large items as the base rate increases minimally when adding additional items to the shipment.

It is rare that we encounter shipping or delivery damage; however, occasionally it can happen. Please check over your shipment immediately upon delivery. If the driver leaves, they consider your shipment has been accepted. If you would find damage after delivery driver has left, please contact the shipping company, and then The Workshops of David T. Smith.

You do have the option to pick up your items during our regular business hours, Monday-Friday from 10:00 a.m.-5:00 p.m. So that we may have your item staged for pickup, you must notify us at least 24 hours prior to your pickup. Online purchases can be held in our warehouse for two weeks at no charge. Please remember that Ohio sales tax applies to all pickups. In the event you are picking up at our showroom from out of state, the website may not charge sales tax at the time of purchase due to your shipping address. Sales tax will be charged separately at the time of pickup.

All purchases made on location in our Morrow, Ohio showroom and online purchases from Ohio customers are subject to 7% sales tax.

Purchases made online from out of state customers that are scheduled for shipping or out of state delivery are not subject to Ohio sales tax.

Purchases made online from out of state customers that are scheduled for pick up at our Morrow, Ohio location may be subject to Ohio state sales tax upon pickup.

The Workshops will make local deliveries within a 100 mile radius of our location in Morrow, Ohio . The charge will be due prior to delivery, and is determined by location of delivery, the size of the order, and the number of people required to make the delivery. Deliveries are scheduled during our regular business hours, unless otherwise arranged, which may require an additional charge. We are not a delivery company. We will only make a first floor delivery and will require a waiver be signed before carrying into the home. We are unable to move your existing furniture or move/hook up any existing electrical devices. Local delivery rates start at $75 and increase based on distance and number of helpers needed.

As always, we hope that you are 100% satisfied with your purchase. In unlikely event that you are not, we offer differing policies depending on your method of purchase. All returns must be pre-approved by the sales department at The Workshops of David T. Smith. Please remember, as we strive to produce an authentic antique appearance reproduction, all items will have logical age and distress.

We provide a 30 day, 100% purchase price return policy on most regular price items purchased from online Buy from Stock categories. You are responsible for the safe packaging and return of the item to The Workshops of David T. Smith. Original shipping will not be refunded unless there was a defect in the product. Clearance, seasonal, and wholesale items are All Sales Final and not eligible for return unless there are defects beyond normal aging.

Due to the time involved in shipping related tasks, furniture that is canceled or returned after purchase could incur up to a 20% restocking fee.

These items are made to your specifications, and therefore, not eligible for return. If there is a defect with the item, we will either replace the item, or refund 100% of the total sale. If you have an issue with a Made to Order or Custom Designed piece, please Contact Us.

We provide a 30 day, 100% purchase price return on items returned with original receipt provided the item is returned in the same condition as when sold. Clearance, seasonal, wholesale and seconds items are not eligible for return.

After placing a work order by phone with our sales department, you will be emailed a copy of your work order. This is your copy of the item as it is ordered. Please check over the order carefully! Notify us immediately if any information or details of the order are incorrect. If we do not hear from you after receipt of email, we must assume that all details are correct and will proceed with the order. If you do communicate an error or change, please expect a newly revised work order by email. Custom work orders will require your signature on a drawing of the item with measurements/specifications. These also require your close inspection! After sign off, we again assume all details are correct. Any changes made to orders after production has begun by The Workshops may incur an additional charge. All work orders require a 50% deposit before it will be entered into our production schedule. Please note that the "estimated completion date" of the work order is an estimate and will vary by product and our current production schedule. Any changes or missing details could extend your completion date. Estimated completion dates do not reflect delivery and/or shipping time. Your balance due on order and any shipping/crating/delivery will be due prior to shipment.

On a limited basis, The Workshops of David T. Smith may offer pottery dealer opportunities to qualified shops and/or individual designers.

If you are interested in pottery dealer opportunities, click here to begin the process of creating a wholesale dealer account.

If you are interested in a designer project for furniture or kitchens, please visit our Register page, where you can state your request.

Our pottery can be found in quality establishments throughout the United States. If you are trying to locate a shop in your area that may carry our products, please Contact Us or visit our Register page where you can state your request.

If you have any additional questions, please visit our Register page, or Contact Us page to request additional information.

Thank you!

The Workshops of David T. Smith

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