• Work Orders
• Sales Tax
• Pickup
• Local Delivery
• Shipping
• Returns & Cancellations

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Work Orders Placed via Phone

After placing a work order by phone with our Sales Department, you will receive an email copy of your order. Please review it carefully.

• If any information or details are incorrect, notify us immediately.
• If we do not hear from you after the order confirmation is emailed, we will assume that all details are correct and will proceed with production.
• If you report an error or request changes, a revised work order will be emailed to you.

Custom work orders require your signature on a drawing that includes measurements and specifications. Please inspect these closely before signing. Once signed, we will assume all details are correct.

• Any changes made after production begins may incur additional charges.
• All work orders must be paid in full before being entered into our production schedule.
• Please note that the "estimated completion date" is an estimate only. Timing will vary by product and current production volume.
  • Missing details or requested changes may delay completion.
  • Delivery or shipping time is not included in this estimate.
• Any additional balance due from changes, add-ons, shipping, crating, or delivery must be paid prior to shipment.

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Sales Tax

• All purchases made at our Morrow, Ohio showroom and online orders from Ohio customers are subject to 6.75% sales tax.
• Online purchases from out-of-state customers that are shipped or delivered out-of-state are not subject to Ohio sales tax.
• Online purchases from out-of-state customers that are picked up at our Morrow, Ohio location will be charged 6.75% sales tax upon pickup.

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Pickup

You may pick up your order during our regular business hours:
Monday - Thursday, 10:00 a.m. - 5:00 p.m.

• Pickup must be scheduled at least one business day in advance. Full details will be included in the "Pickup Notification" email you'll receive once your items are ready.
• Completed orders may be held in our warehouse for up to two weeks at no charge.

Reminder: Ohio sales tax applies to all pickups. If you are visiting from out of state and your shipping address exempted tax at checkout, the applicable 6.75% sales tax will be collected at the time of pickup.

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Local Delivery

We offer local delivery within a 100-mile radius of our Morrow, Ohio location. Delivery charges are due prior to delivery and are based on your location, order size, and the number of personnel required. Local deliveries are made during regular business hours. Deliveries outside of those hours may be possible for an additional charge.

Please note:

• We are not a moving company.
• Delivery is to the first floor only.
• A waiver is required before entering your home.
• We cannot move existing furniture or connect/disconnect electrical devices.

Local delivery rates start at $75 and increase based on distance and personnel needed.

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Shipping

Pottery & Accessories

• We currently offer Ground Shipping that is estimated and charged during the checkout process.
• Your order will be shipped via USPS or UPS, depending on the size, weight, and destination.

Shipping costs generally start around $20 per box but vary based on weight, size, and location.

Reminder: Orders containing both MTO (Made-to-Order) pottery and in-stock items will ship together once ALL items are complete. If you would like in-stock items to ship sooner, please place a separate order.

Please note: We are not responsible for, and cannot guarantee delivery to, any shipping address changes made after an order has been placed. Due to the automated nature of our electronic shipping system, address updates may not be captured before the order is processed and shipped.

Furniture Shipping

Deposits:

Larger furniture items may require Blanket Wrap shipping. Due to varying factors, a shipping deposit is charged at checkout when selecting "Shipping" for a furniture item.

Your deposit typically covers most, or sometimes all of your final shipping costs. However, if your shipping estimate does not cover the final shipping costs, our team will reach out to you and the difference will be due prior to shipping. Rest assured that we work hard to provide you the most reasonable rates possible and the highest quality shipping provider.

Note: Some smaller furniture pieces may still require Blanket Wrap depending on fragility, size, or location—even if they seem UPS-eligible. In these cases, your deposit will still apply.

Blanket Wrap Shipping (Furniture Only)

This is our preferred method for shipping furniture and is often the safest and most economical option—especially for multiple-piece orders. Rates vary based on size, quantity, location, and handling needs.
After you complete your purchase online, our team will begin quoting your shipment with providers. This may take some time as we try to find the most reasonable rate possible. Once we have received back quotes, you will be contacted by our staff to discuss the shipping method and charges will be finalized prior to shipment. If your deposit covers full shipping, no further payment is needed.

Upon delivery: It is rare that we encounter shipping or delivery damage; however, occasionally it can happen. Please check over your shipment immediately upon delivery. If the driver leaves, they consider your shipment as 'accepted'. If you would find damage after delivery driver has left, please contact us immediately.

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Return or Cancellation

Furniture

• Dimensions listed online are approximate and represent the overall dimensions of the item. Because each piece is handmade, slight variations are normal. Contact our Sales Department if exact measurements are needed.
• Finish samples shown online for made to order items are for reference. Natural wood grain and hand-applied glazes vary by piece.
• Our furniture is built to reflect the character of antique originals, including natural movement in the wood over time. This is expected and adds to the authenticity of each piece..

If a piece experiences excessive movement, contact us. Repairs may be made at standard shop rates or possibly at no charge, provided:

• You are the original purchaser.
• You deliver (or arrange delivery) to and from our shop.
• The item has not been abused, exposed to moisture, direct sunlight, extreme temperatures, altered, or refinished.

Redware Pottery

• Each Turtlecreek Pottery piece is handmade. Variations in size, glaze, and color are to be expected.
• For decorative use only – not food safe.
• Indoor or covered outdoor use only. Not suitable for weather exposure.
• All pieces are distressed for an authentic antique appearance. Imperfections and signs of wear are part of the design.

Returns by Purchase Type

Online Stock Orders

We offer a 30-day return policy on mostregular-priced items purchased from our "Buy from Stock" categories.

• Returns must be pre-approved by our Sales Department.
• You are responsible for return shipping and safe packaging.
• Original shipping is non-refundable.
• Clearance, seasonal, sale, and wholesale items are all sales final unless defects exceed normal aging.

Please note: We are not responsible for, and cannot guarantee delivery to, any shipping address changes made after an order has been placed. Due to the automated nature of our electronic shipping system, address updates may not be captured before the order is processed and shipped.

Made to Order & Custom Orders

• These items are made to your specifications, and therefore, not eligible for return.
• If there is a defect with the item, we will either replace the item, or refund 100% of the total sale.
• If you have an issue with a Made to Order or Custom Designed piece, please Contact Us.

Showroom Sales

• 30-day return policy with receipt, if item is returned in original condition.
• Clearance, seasonal, sale, wholesale, and "seconds" are all sales final.

We reserve the right to cancel any order due to supply issues, pricing errors, or technical problems. If your order is canceled, we will notify you and promptly refund any payment.