If you are purchasing online, you may select "Pickup" during checkout as your preferred shipping method and we will notify you via email once the order is ready.

Before coming to the shop, you must schedule your pickup at least 1 business day in advance. Further details will be provided to you in your "Pickup Notification" email.

*If you need a same day purchase and pickup, please contact us at 513-932-2472 ext. 1 to verify availability. We will do our best to accommodate you!

Custom project pickups will be determined by you and your project manager.

Orders that are complete and ready for pickup can be held in our warehouse for two weeks at no charge. If you anticipate longer storage needs, please contact us after making your purchase.

Please remember that Ohio sales tax applies to all pickups. In the event you are picking up at our showroom from out of state, the website may not charge sales tax at the time of purchase due to your shipping address. If that is the case, the applicable sales tax rate, currently 6.75%, will be due at pickup.

We currently offer Ground Shipping that is estimated and charged during the checkout process. Your order will be shipped via USPS or UPS, depending on the size, weight, and destination. Estimated rates are provided to you by their calculators during your checkout. Generally speaking, shipping costs generally start around $20 per box but vary based on weight, size, and location.

Please keep in mind that orders containing both MTO (Made-to-Order) pottery and in-stock items will ship together once ALL items are complete. If you would like in-stock items to ship sooner, we recommend placing the orders separately.

All purchases made on location in our Morrow, Ohio showroom and online purchases from Ohio customers are subject to applicable Ohio Sales tax, currently 6.75%.

In the event you are picking up your order from out of state, our website may not charge sales tax at the time of purchase due to your shipping address. If that is the case, the application sales tax rate, currently 6.75%, will be due at pickup.

Our goal is always a satisfied customer. All returns must be preapproved. Please review the following information and click the link below.

Clearance, sale, and seasonal items are all sales final and not eligible for return.

Items Bought from Stock

• Stock Pottery & Accessories:

  • We provide a 30 day, 100% purchase price return policy on most regular price items purchased from our showroom or our online "In-Stock" categories.

  • Original shipping charges are nonrefundable, and you are responsible for the safe packaging and return of the item to The Workshops of David T. Smith.

• Furniture

  • Pickups - We provide a 10 day return policy on most regular priced furniture items purchased in our showroom or online "Buy from Stock" category. These items are subject to a 15% restocking fee due to the amount of time and labor spent in their initial sale, replacement, and their return.

  • Delivery and Blanket Wrap shipments - If there is an issue with your item, please contact us immediately upon arrival. These items are subject to a 20% restocking fee due to the amount of time and labor spent in their initial sale, shipping, replacement, and their return.

• Original shipping charges are nonrefundable, and you are responsible for the safe return of the item to The Workshops of David T. Smith.

Made to Order & Custom Items

• Pottery & Accessories

  • These items are made to your specifications, and therefore, not eligible for return. If there is a defect with the item, please contact us.

Furniture

• These items are made to your specifications, and therefore, not eligible for return. If there is a defect with the item, please contact us.

For more information about our policies, please click here.