Return Policy
As always, we hope that you are 100% satisfied with your purchase. In unlikely event that you are not, we offer differing policies depending on your method of purchase. All returns must be pre-approved by the sales department at The Workshops of David T. Smith. Please remember, as we strive to produce an authentic antique appearance reproduction, all items will have logical age and distress.
Pottery and Accessory Items Bought from Online Stock
We provide a 30 day, 100% purchase price return policy on most regular priced items purchased from online Buy from Stock categories.
You are responsible for the safe packaging and return of the item to The Workshops of David T. Smith. Original shipping will not be refunded unless there was a defect in the product.
Due to the time involved in shipping related tasks, furniture that is canceled or returned after purchase could incur up to a 20% restocking fee.
Clearance, seasonal, and wholesale items are All Sales Final and not eligible for return unless there are defects beyond normal aging.
Shipping PolicyAll larger furniture items may be shipped via Blanket Wrap or Crated Freight service. The charge for this service can vary greatly due to shipping method chosen, size and quantity of item(s), your location, and other special circumstances. If you are purchasing furniture online and select Shipping, you WILL NOT be charged shipping during checkout. You will be contacted by our staff to discuss shipping methods and charges will be calculated and due prior to shipment. We compare pricing with multiple shippers. If crating is required, there will be crating charges incurred and added to your shipping invoice. Rest assured that we work hard to provide you the most reasonable rates possible. We regularly quote with UPS, UPS Freight, Fedex, Greyhound, and multiple blanket wrap shippers.
Obtaining shipping quotes to get the best rate for our customer does take time. If you are in a hurry, please contact us prior to making your furniture purchase.
Pickups
You do have the option to pick up your items during our regular business hours, Monday-Friday from 10:00 a.m.-5:00 p.m.. So that we may have your item staged for pickup, you must notify us at least 24 hours prior to your pickup.
Online purchases can be held in our warehouse for two weeks at no charge.
Please remember that Ohio sales tax applies to all pickups. In the event you are picking up at our showroom from out of state, the website may not charge sales tax at the time of purchase due to your shipping address. Sales tax will be charged separately at the time of pickup.
Windsor side chairs must be purchased in multiples of two or order may be subject to cancellation.