Return Policy
As always, we hope that you are 100% satisfied with your purchase. In unlikely event that you are not, we offer differing policies depending on your method of purchase. All returns must be pre-approved by the sales department at The Workshops of David T. Smith. Please remember, as we strive to produce an authentic antique appearance reproduction, all items will have logical age and distress.
Due to the time involved in shipping related tasks, furniture that is canceled or returned after purchase could incur up to a 20% restocking fee.
Clearance, seasonal, and wholesale items are All Sales Final and not eligible for return unless there are defects beyond normal aging.
Shipping PolicyAll larger furniture items may be shipped via Blanket Wrap. The charge for this service can vary greatly due to size, quantity of item(s), location, and other special circumstances. If you are purchasing this furniture piece online and select Shipping, you will be charged an estimated shipping charge of during checkout. You will be contacted by our staff to discuss the shipping method and charges will be finalized prior to shipment. It is likely that your deposit will cover most or sometimes all of your final shipping charge. Rest assured that we work hard to provide you the most reasonable rates possible and the highest quality shipping provider.
Obtaining shipping quotes to get the best rate for our customer does take time.
Pickups
You do have the option to pick up your items during our regular business hours, Monday-Friday from 10:00 a.m.-5:00 p.m.. So that we may have your item staged for pickup, you must notify us at least 24 hours prior to your pickup.
Online purchases can be held in our warehouse for two weeks at no charge.
Please remember that Ohio sales tax applies to all pickups. In the event you are picking up at our showroom from out of state, the website may not charge sales tax at the time of purchase due to your shipping address. Sales tax will be charged separately at the time of pickup.
